Return Policy

Returns and Exchanges Policy

At 1996, we want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns and exchanges under the following conditions:

Return Period

You have 30 days from the receipt of your order to request a return or exchange.

Conditions

For us to accept your return, the product must meet the following requirements:

Be unused and in perfect condition
Retain original packaging
Include all tags and certificates
Show no signs of wear or damage

How to Make a Return

Contact us via email, indicating your order number
We will send you instructions for the return
Carefully package the product in its original packaging
Send the package to the address we provide

Refunds

Once the product is received and verified, we will process your refund within a maximum of 14 business days. The amount will be credited using the same payment method used for the purchase.

Exchanges

If you wish to exchange your product for another (size, model, etc.), please contact us and we will assist you with the process. Shipping costs for the exchange will be at our expense if it is due to our error.